Our mission is to provide the Atlanta region a safe, secure and cost-competitive gateway to the world that drives economic development, operates with the highest level of customer service and efficiency, and exercises fiscal and environmental responsibility.

Volunteers help accommodate airport visitors’ special needs, such as providing traveler escorts. They work in assigned areas of the airport including, but not limited to, the Transportation Mall, baggage claim, and the International Terminal.They learn how to access the AT&T Language Line for assisting non-English speaking visitors, assist the Customer Care Representatives and Airport Operations staff during irregular operations, and assist during emergencies.

You may be asked to work at the Information Desk, the Baggage Claim areas, the Transportation Mall (where the trains to the various concourses operate), on one of the concourses, the International Terminal, or at the Security Checkpoint.

The training consists of an orientation class in which policies & procedures are reviewed. You will also be given a tour of the airport. This will be followed up by hands-on training in which you will be placed with a qualified, experienced Hartsfield-Jackson Volunteer and/or a Customer Care Representative mentor to learn about various areas in the airport. You will work with that mentor until you feel comfortable being on your own.You will not be placed by yourself until you feel ready.

Orientations are held every Saturday at 11:00 a.m. For more information on attending an orientation, please contact us at volunteer@atlanta-airport.com or call 404-382-2192.

The Volunteer Office provides training on topics relevant to the airport as well as refresher courses. There are also some courses provided by the Department of Aviation available to volunteers. One of these courses is the customer service training, Passport to Service Excellence-Customer Service.Volunteers should make every effort possible to attend this course. Usually an 8-hour course, it has been streamlined to four hours to make it easier for volunteers to attend. We will schedule Passport to Service Excellence classes regularly until all volunteers have had an opportunity to attend, or as needed to accommodate new volunteers. Volunteers are also welcome to attend the eight-hour version of the course.

Volunteers are issued a non-SIDA identification badge which will allow you to access the concourses and the Transportation Mall. However, you will not have access to the ramps, airfield, U.S. Customs areas, or other highly secure areas. You must be issued a badge before you can begin work as a volunteer.

To apply for this badge, you must first submit to a 10-year background check by providing fingerprints in the Security Division Office. Once your fingerprints have been cleared (approximately 3-5 days later), you will be given the Non-SIDA Badge Application form. Take the completed form along with a photo ID (Driver’s License; Learner’s Permit; State-Issued Picture ID and a Birth Certificate, Social Security Card or Passport) to the Security Division office for processing. We will assist you throughout this process.

You will be provided training, discounted services and amenities, free parking or MARTA passes while on duty, uniforms (white polo shirt, red vest and red sweater), bottled water, periodic “Lunch ‘n Learn” seminars, and other incentives based on time accrued.

You will also have the opportunity to meet new people and make new friends!

The Airport is open 24 hours, 365 days a year. The Volunteer office is open from 7:00 a.m. to 6:00 p.m., Monday - Friday. However, someone representing the Volunteer Program is always available on weekends. Hartsfield-Jackson Volunteers usually work four-hour shifts between the hours of 7:00 a.m. and 6:00 p.m. However, shifts outside of these hours are available upon request. Volunteers may work any day, including Saturdays and Sundays.

Hartsfield-Jackson Volunteers are asked to work no less than one four-hour shift per week. However, some volunteers work six- to eight-hour shifts, and some choose to come in more than one day per week.

• The ability to work in an environment requiring face-to-face interaction
• Possess good ‘people skills’
• Be able to communicate verbally and clearly in English
• Work cooperatively and courteously with diverse groups of people
• Be able to access multiple references in a timely manner in response to customer requests for information
• Be able to maintain poise and self-control under stress and in emergency situations
• A basic knowledge of the Internet, or the ability to learn basic computer skills

All Hartsfield-Jackson Volunteers must:

• Be a citizen of the United States or possess proper documentation of allowance to be in the United States; and
• Possess a legitimate picture ID (Driver’s License; Learner’s Permit; State-Issued Picture ID) and a Birth Certificate, Social Security Card, or Passport.

Both male and female Volunteer uniforms consist of the official Hartsfield-Jackson Volunteer shirt, sweater and/or vest and black slacks.*The white polo shirt should be worn under the red vest or the red sweater at all times while on duty. Shoes should be black; tennis shoes or other type of comfortable shoes are preferred, but must be clean and presentable. No jeans or sandals may be worn while on duty. No skirts made with stretch fabric, see-through or sheer material is allowed. Volunteers are responsible for notifying the Volunteer Office of any medical conditions that might necessitate individual exceptions to the dress code. The Dress Code for the orientation is casual.

* Women may wear black skirts which must not be worn more than two (2) inches above the knee.

The Hartsfield-Jackson Volunteer Program is available to all individuals 18 years & older without regard to race, sex, national origin, religion, age, marital status or disability. It is the Volunteer’s responsibility to support the Department of Aviation’s intent to provide and maintain a harassment-free environment.

As per law S.543, the “Volunteer Protection Act of 1997”, people who volunteer for non-profit organizations or government entities cannot be held liable for any harm that they may cause while engaged in that volunteer activity. This protection does not extend to harm caused by the operation of a motor vehicle or harm caused by criminal conduct or gross or reckless misconduct. Hartsfield-Jackson Atlanta International Airport, being a government entity, qualifies under federal law; so if you volunteer, you can do so secure in the knowledge that by volunteering you are not exposing yourself to legal liability.