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: FEATURE ARTICLE :

Hartsfield-Jackson marks first anniversary of international terminal
By DeAllous Smith

 

Hartsfield-Jackson Atlanta International Airport officials today mark a successful first year of operations at the Maynard H. Jackson Jr. International Terminal, a $1.4 billion architectural gem, which opened on May 16, 2012.

When it premiered a year ago, the sleek 1.2 million-square-foot terminal and its concourse was described as America’s newest global gateway. The international terminal and Concourse F offer travelers many amenities to love, including soaring glass windows with unobstructed views to observe airfield operations, world-class concessions, separate levels for arriving and departing travelers and breathtaking artwork.

The award-winning facility connects with Concourse E and provides passengers with an expansive 40-gate international travel complex. U.S. Customs and Border Protection processing areas are located on Concourse E and the international terminal.

But perhaps the most popular feature has been the elimination of the baggage re-check process for in-bound international travelers whose final destination is Atlanta. This new feature is a major time-saving benefit for Atlanta international passengers.

“As we mark the one year anniversary of Atlanta’s newest global gateway, I am proud of the world-class amenities, operational efficiencies and increased capacity at the Maynard H. Jackson Jr. International Terminal,” said Atlanta Mayor Kasim Reed. “This terminal stands as a testament to our continued effort to make Atlanta a leading global city.”

It has been a successful first year of operations at the Maynard H.Jackson Jr. International Terminal.

In 2012, Hartsfield-Jackson welcomed more than 9.85 million international passengers and managed 68,209 international flight operations (takeoffs and landings). The Transportation Security Administration has kept pace, screening more than 4 million travelers at the international terminal’s checkpoints from May 2012 through March 2013.

“The international terminal opened an untapped opportunity for growth,” said Louis Miller, aviation general manager at Hartsfield-Jackson. “We average 2,500 flights a day in Atlanta, so the increased gate capacity has given us the ability to spread our operations over seven concourses and handle more flights as the airlines offer new service or expand their existing routes.”

In 2012, Hartsfield-Jackson welcomed more than 9.85 million international passengers and managed 68,209 international flight operations (takeoffs and landings). The Transportation Security Administration has kept pace, screening more than 4 million travelers at the international terminal’s checkpoints from May 2012 through March 2013.

A total of 28 retail outlets, restaurants and other business services have opened their doors in the facility. The concessions have generated an estimated $50.6 million in sales from May 2012 through April 2013.

Other facilities and services — including an interfaith chapel, ATMs and vending machines — also are available for customers. A permanent currency exchange location on Concourse F is among other concessions to open later this year.

The international terminal provides some of the best shopping and dining options for travelers to enjoy. Adding to the travel experience, Airport representatives are scheduled to open Hartsfield-Jackson’s first ever common-use lounge in June. This high-tech lounge environment will offer first-class amenities to business and leisure travelers without an affiliation with any particular airline.

Keeping families in mind, Hartsfield-Jackson has announced plans to add a children’s play area and nursing rooms to the magnificent complex. And, sleep and spa accommodations will be added in 2014.

Since opening, more than 1,000 jobs — most of them in retail and food and beverage — have been created to operate and maintain the facility. “Many companies doing business at Hartsfield-Jackson increased their staffing to meet the growing demand for international air service in Atlanta,” said Miller.

First-time visitors will quickly discover that Hartsfield-Jackson’s international terminal is more than a busy aviation hub. It’s also a global community where passengers can relax and unwind – before or after their flight.

The facility features many high-quality concessions that capture the spirit and vitality of Atlanta. Shopping and dining options include gourmet markets, healthy eating selections and the latest retail electronics and business services.

“We are extremely proud to offer a wide range of concessions that meet the needs of our travelers,” added Miller. “Travelers are encouraged to explore the exciting new shopping and dining options available in the international terminal complex.

Atlanta motorists can easily access the LEED (Leadership in Energy and Environmental Design) Gold certified facility from Interstate 75. Plus, there are two options available for long- and short-term parking, which together provide more than 3,500 spaces within minutes of the international terminal. The international hourly parking lot includes designated spaces for alternative fuel vehicles, carpools and vanpools.

Also important, the international terminal features several safe and reliable ground transportation options.

Ground transportation services – including shuttles, taxis and limousines – are conveniently located at the curb outside the main greeting area on the arrivals level. There are plenty of signs inside the building directing passengers to the ground transportation area.

Hartsfield-Jackson’s international shuttle connector provides direct service between the international terminal building, the rental car center and the Airport MARTA station, which are located near the domestic terminal building. The international shuttle connector is a free service and operates 24 hours a day. The shuttle ride takes approximately 15 minutes.

“Our goal is to ensure travelers choose Hartsfield-Jackson,” added Miller. “And we realize that our transportation services are the first and last impressions that many travelers will have of the Airport and the City of Atlanta.”

Airport officials continuously review operations and quickly implement changes to ensure customer expectations are exceeded on a daily basis.

“We wanted to create an inviting atmosphere that encourages both business and leisure travelers to select Hartsfield-Jackson for connections or their final destination,” added Miller. “We can only achieve this goal through the dedicated team of professionals who exceed customer expectations each and every day.”

To learn more about Hartsfield-Jackson’s Maynard H. Jackson Jr. International Terminal, visit the Airport’s website at http://www.atlanta-airport.com/internationalterminal/.



© 2012 Hartsfield-Jackson News. A Publication from Hartsfield-Jackson Atlanta International Airport. All rights reserved.

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