Home > Passenger Information > Customer Service > Travel > Persons With Disabilities
Persons With Disabilities
Hartsfield-Jackson accommodates more than 89.4 million travelers annually, and during
peak travel periods the Airport's terminal walkways may resemble a busy sidewalk
in downtown Atlanta. However, our staff has worked to ensure that passengers with disabilities are able to move throughout
the Airport facilities with ease.
Bus and Rail Transportation
The Metropolitan Atlanta Rapid Transit Authority (MARTA) public transit system
offers passengers direct rail service between the Airport's main terminal building
and downtown Atlanta. Passengers can also ride MARTA to and from other parts of
the city. The station's platform includes elevator access. For more information
on MARTA's passenger services, please call (404) 848-4711.
Passengers riding Clayton County's public transportation system (C-TRAN) should call (770) 472-8800 for information on
special services.
Shuttle Service to Passengers With Disabilities:
Around Town Tours
Contact: Shahid Malik
Phone: (770) 909-9091
North Express Shuttle
Contact: Zia Skandari
Phone: (404) 354-9746
Greyhound Lines Inc., the nation’s largest provider of intercity bus transportation,
offers assistance to customers with disabilities. The Greyhound system includes
a boarding and departure destination at Hartsfield-Jackson, which allows direct
access into the Airport’s Terminal North building. To arrange assistance, please
contact Greyhound Lines’ Customer With Disabilities Assist Line at (800) 752-4841
at least 48 hours prior to departure.
To request information on schools that offer trained guide dogs for visually impaired
travelers, contact Guide Dogs for the Blind, a nonprofit - charitable organization
at (800) 295-4050.
Airport Parking
Parking for passengers with disabilities is available in all Airport parking areas,
including Hourly, Daily, Economy and Park-Ride lots. Upon entering the parking lot
please follow highly visible directional signage, which reflects the standard symbol
for disabled individuals. These signs guide passengers with disabilities to the
designated parking spaces.
Passengers with disabilities are encouraged to use our Airport “Park-Ride” facility,
which offers convenient service to both Terminals North and South. A free shuttle
bus service, which is wheelchair accessible for people who are physically challenged,
will pick up passengers at their vehicle and quickly take them to the curbside check-in.
Also, high-top vans over 8-feet are encouraged to park in our surface "Park-Ride"
lots. Upon returning to Hartsfield-Jackson, “Park-Ride” customers are picked up
at the Ground Transportation Center. “Park-Ride” parking rates are: $1 per hour;
$9 per day.
For additional information, contact the Parking Company of America 24 hours a day
at (404) 530-5010.
Restrooms
All restroom facilities are fully equipped for wheelchair access. Four sets of “Men/Women”
restrooms are located on each concourse.
One set is located at either end while two sets are centrally located on each concourse.
Two sets are located in the Airport's Atrium.
A unisex restroom for those traveling with an attendant is located at Gate T-11,
A-8, C-11, D-5, and D-31.
Service Animals
To accommodate passengers’ pets and guide dogs, Hartsfield-Jackson has a Poochie Park located on the lower level of Terminal North outside door LN2 to the right of the building. Owners can take animals to this grassy area and allow pets to relieve themselves. Owners are expected to clean up after their animals if possible with scoopers provided on site. Pet owners whose animals experience an accident elsewhere around the terminal may use the Poochie Park scoopers and receptacles for clean-up.
There are also two other areas where pets may relieve themselves in the grassy knoll located in the Ground Transportation area on Terminal South outside of doors W1 and W2. Currently, Hartsfield-Jackson does not have pet facilities inside the secured areas. We recommend owners take advantage of the above locations if possible.
TTY/TDD Telephone Locations
Airport telephone booths are designed to accommodate passengers with special needs
and are located throughout the concourses. Passengers should proceed to concourse
gates: T-3 & 11; A-3, 15, 18 & 22; B-1, 18, 21 & 30; C-1, 14, 28, 31; D-3, 9, 6
& 36; E-7, 15, 29 & the US Customs Area.
Terminals North and South offer a special needs telephone in the main corridor
near the main security-screening checkpoint. Additional telephones are located in
the terminal ticketing areas with two pedestal phones in the Terminal Baggage Area.
Wheelchair Assistance
Airline representatives at Hartsfield-Jackson are available to provide wheelchair
assistance. To reserve a wheelchair, please contact the airline directly prior
to the scheduled flight.